1. Prior to exchange/return of any products, customers must contact Do Well Laboratories, Inc. to obtain an authorization for the exchange/return. 2. Unopened items can be exchanged or returned except products which have been exposed to the sun, intentionally destroyed, improperly stored or expired. 3. Promotional Items are not refundable or exchangeable. 4. Restocking fee may be applied on return/exchange products as follows: a. within 30 days after invoice date-10% b. 31-45 days after invoice date -20% c. over 45 days after invoice date -No return or exchange 5. For exchange/return via mail, customers must carefully repack the products to avoid any damage in transit; customer are responsible for the cost of return shipping. 6. Shipping cost is not refundable.
